the merchandise must be shipped to the actual verified billing address of the customers credit card. So annoyed with all the chargeback scams I haven’t been able to win a single claim and they are all “fraud. Updated the claim with the tracking. Even having camera evidence and filling a police report is useless. Alibaba refused to refund me the full amount. • 2 yr. Same. The community for Old School RuneScape discussion on Reddit. Upon trying to return it, the merchant said they had to pay return shipping and a 20 percent restocking fee. Hi Matthew Our anakin EP3 saber is out of stock for a while, but we got good news yesterday that the saber will back to stock within a week. ago. I have been reimbursed for every chargeback on individual marketplace after writing support. You cannot process a chargeback. . Appropriate_Long6052 • 3 mo. A chargeback works. Pick the item for which you wish to receive a refund in your account and decide on the type of compensation. I totally get it the feeling. I'm currently in dispute as well as I haven't received my goods and unfortunately not getting anywhere just receiving generic responses. Many sellers on Alibaba have minimum orders set at around 250 - 500 pieces per order, and at a cost per unit of 10 - 25 cents per piece, that could make a potential order cost in the low 3 digits (let's say $150 before shipping). All the payment platforms and ACH transfers have the same chargeback issues, except physical cash, bank wire transfer, Western Union / MoneyGram / Walmart2Walmart, money order & certified bank check (easily forged), and BTC. We responded to Capital One’s request for evidence with a stupidly in-depth 50+ page PDF that included screenshots and a cover letter. You won't lose any money either way, you have Etsy Purchase Protection. Every payment you make through Alibaba. An example would be the tracking page from USPS with address, delivery status, etc. i How to Do a Chargeback Without Breaking a Sweat The chargeback process is tiring and time-consuming, and understanding the process is important. - Alibaba. These are big orgs with lots of people and many of these to do so you can imagine theres some batch processing time before it ever gets to you. They said up to 21 business days for a refund. I provided my bank with a copy of the invoice and that was about it. Alibaba customer. They didn't seem to care that required parts were missing, wrong parts were sent, that electronic components were literally burning and smoking, and that there was no CE or UL certification documentation provided. If you've received a trade dispute from an Alibaba. Trade assurance is a joke, Alibaba very rarely finds for the buyer, even in cases of clear fraud. ago. The Chinese retail and tech giant still isn't impressing the bulls. My package arrived in my city at the local post office (USA) on 06-03. 1. Or it could be a few days. My payment processors haves saved me and my business. Opened a chargeback on a Tebex purchase because I never received what I purchased, after I opened it, I found I could contact tebex regarding a refund. I also know people that were outright banned by contacting their bank to chargebacks. Seller's cost to honor the contract is 400 usd, and if not, we are going to lose 4000 usd, Alibaba just don't give a shit. Pre-arbitration (pre-arb): When the customer. Open a Dispute. A Visa debit chargeback is similar to traditional credit card chargebacks: a customer calls the bank with a complaint, and funds previously credited to the merchant go back to the cardholder. I've found a registered as reputable and trade-assured supplier who was offering reasonably pricedand accurately described RX 5700 XT on Alibaba. While it is a great tool, you gotta make sure you use it right. All looked OK and settled. This will not only affect products coming from China, but also from the other countries outside the European. Thinking the evidences I uploaded will be satisfactory enough for alibaba to weigh on my side, their final decision is a shocking revelation and proof that Alibaba Trade Assurance is nothing but a false assurance, to my experience that is. 9K. Read here on r/Entrepreneur somewhere that they should be providing the samples for free as long as you pay for shipping. ago. They cost me about $40 each through AliBaba. The fastest way to keep the process moving is to submit the requested information as quickly as possible. Chargeback flow They donate $100, decide to charge back They pull back their money and you lose the $100 plus $15 because apparently it costs visa a lot to refund money 🙄 They don't profit doing this. No complete revocation of the ID itself took place back then. If you cancel your subscription and the charges keep coming (many such cases), then you have a case to dispute the charges and you can show your cancelation conformation. For example, if you dispute a transaction with your card issuer, you may be able to recover amounts you paid for unsatisfactory items even if they don’t qualify for protection under a Significantly Not as Described claim. Nov. AMEX is already instantly approving chargebacks; I imagine the other banks will follow shortly. Contact microsoft before your resort to any chargeback, even. com experience is a phenomenal success. And if, after carefully checking the bank statement or bill, you still. I've provided evidence and requested my bank to raise a chargeback but was told as the transaction is over 120 days old they can't pass it to Mastercard. Shopify are very good at making the process to fight a charge back easy. Therefore, if you believe a payment is fraudulent, refund it. If the customer does this, they will forfeit their right to claim Alipay’s member protection compensation. They get free products and their money back. PayPal covers unauthorized purchases for chargebacks. Dunno Venmo these days. It doesn't extend to bank transfers. They didn't seem to care that required parts were missing, wrong parts were sent, that electronic components were literally burning and smoking, and that there was no CE or UL certification. So, you are given the money but if its a matter not related to the merchant; then, they just take back the $900 after the investigation is closed. Chargeback denied despite overwhelming evidence. Select you want a refund, fill in the amount you want to get refunded. Share this graphic on your website or blog. If you look up Regulation Z (credit card)or E (debit) chargeback reason codes you can see exactly what you need to provide to win a dispute. It seemed like a simple story. When you log in, choose File a Chargeback from our homepage. This morning I then receive an email from my bank with the report that amazon has included stating that "amazon is contesting our actions of claiming back. Short answer is yes Alibaba is legit. I contacted UPS, they confirmed they delivered it to the correct address. The payment was made on 30th of January and they Shipped it on 13th of February. Our supplier is refusing to refund us unless we send items back. Chargebacks are not intended to be used simply because you're unhappy with the good or service. ) you can just buy them off Alibaba in bulk. I've performed a CC transaction and immediately the supplier. 5. However if you have made several over the course of years, its. 10. I paid a ~$60 fee for using a credit card/Alibaba payment platform, so that was about $2,030 – and that price. Sue them. Have yet to test the miners. I filed them as fraud at my bank because I did not recognize them and I didn't really do much research on the vendor names on my. I work for a credit card processor. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. I needed a new mechatronics for my vehicle, so I purchased from a company that supposedly remanufactures the units I paid 877 dollars and it was shipped to my residence. If you don't want charge backs remove donations and ask for donation through bits and subs, outside of that if you really want donations then twitch says not to touch any donations for Atleast 8-12 months to be safe for charge backs. Affiliate twitch. That makes sense. Pre-arbitration (pre. What puzzles me the most is how Alibaba seems to be willing to scare away long time buyers just to steal a few bucks. Choose whether you want DoNotPay to send the dispute letter on your behalf and submit the request. I paid $200 to park my car at a private lot next to the airport for a week while I was out of town. . View community ranking In the Top 10% of largest communities on Reddit. After they got my money, the seller does not talk to me, and completely ignores my message. You have to spend the big bucks to make the big. I called my bank to request a chargeback, gave them all the info, I know I have a good case. Etsy Public company Consumer discretionary sector S&P 500 Business Finance Business, Economics, and Finance. The seller disappeared and Alibaba refused my claim. Also it may affect other amazon properties like audible, alexa, ring and more. 4 (Card Absent Environment), 4837 (No Cardholder Authorization), and 4863 (Cardholder Does Not Recognize). When you can support a rightful claim with evidence, the odds of winning the dispute are on your side. PayPal will ask you to give evidence that they received the item. The idea behind this creation was to develop an environment where Chinese manufacturers could interact with international buyers. Generally, chargebacks occur between a merchant and a. Ryenfresco. My estimated delivery was 6-5-22. So, I CAN chargeback, and it CAN go through. Now alibaba request to pay 2000usd for storage fees The whole situation is beyond belief. Twitch Donation Chargeback. 2 more replies. A girl I knew got banned from the website. You may have to pay the chargeback fees if the dispute is successful, ranging from $15 to $100. We opened a refund dispute and escalated it today. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. Looks like u/zarx called this one correctly. I've done it successfully. So I'm trying to see if anyone has had an experience where Stripe has told them about appeal/allowed appeal, or if they just say "sorry, you lost the chargeback, that's that. It’s going to cost over $2k to send back. Later they offered me $50 "from Alibaba not supplier" They will fight you to. If you want to succeed, don't dropship. You may need to repay the chargeback amounts and then request a refund. The service or merchandise was delivered as described. Depending on the setup, the procedure looks very different. They can't charge back what was refunded. com trade partner, our security team has already begun processing your case. Archived. I've already waited three days without a working furnace, I think I'm going to go ahead and have it fixed by someone else. However you can do a ‘chargeback’ on either a debit or credit card as it isn’t legal protection but is simply something offered by the card companies. Join for free Messages Orders Help with defective/damaged Alibaba order. Definitely do a chargeback, just make sure you can provide a simple and convincing case for your credit card company. Is it possible for 2 businesses to share an Alibaba sellers account? I want to test Alibaba as a means of promoting my new business project, but I…Go to Alibaba r/Alibaba • by McLovin81111. Stay on them. Alibaba offered me a small compensation while my supplier was about to offer me a full refund. ago. Join for free Messages OrdersThe Reddit user, for example, bought a defective item online. I work for a credit card processor. That really sucks that you lost $5K and a full year of time wasted on this mess. This post is intended to help anyone looking to source new equipment through Alibaba. Whatarewegonnadonow • 1 yr. Founded by Jack Ma and another 17 co-founders in 1999, the Alibaba website introduced a new business-to-business solution for eCommerce. Banks may also include customer claims on Checks, ACHs, etc under "Disputes". I filled a claim with PayPal after an unsuccessful refund with alibaba. The financial institute then will charge PayPal $15 for disputing the charges. It’ll also come on a crate so there might be additional handling fee, the you’re in the ballpark of a known brand name machine. The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. Upon opening the package and closer inspecting I notice that the main arm and. Explain the issue. ago. In addition they could lock your account. The ability to chargeback is due to a consumer protection law. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. They gave me a provisional credit in the meantime. ) A great mention by u/Revelation2106 about chargebacks in the UK, it is similar in the US, here. Chargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. Hey all. It varies widely. Suspected fraud is a common reason, as is insufficient funds in the cardholder’s account. Have your tried contacting microsoft support and see if they can cancel your subscription and give you a refund or partially refund for your unused time. Alibaba said in a statement that the move is “designed to unlock shareholder value and. The idea. Trade assurance is a joke, Alibaba very rarely finds for the buyer, even in cases of clear fraud. io is a great solution since it auto-notifies merchants before a chargeback is about to occur, letting you instantly refund the buyer, ultimately allowing you to accept higher-risk payment types to widen your funnel. You ask a question about starting, owning, and growing a small business and the community answers. I did a chargeback because my 8yo son got some nonsensical $250 fee in an app. View community ranking In the Top 10% of largest communities on Reddit. If you chargeback this indeed puts your account at risk as you are well aware. If you refund the payment, the charge back is void. Apparently the supplier immediately agreed to the refund after the bank put fire under her ass. Reddit iOS Reddit Android Reddit Premium About Reddit Advertise Blog Careers Press. In my claim I provided evidence of me trying to contact Sinemia to get a refund (they replied via email and said. According to PayPal, the time it takes to lift account limitations varies depending on the issue. Terms & Policies. com Site: International - Español - Português - Deutsch - Français - Italiano - हिंदी - Pусский - 한국어 - 日本語 - اللغة العربية - ภาษาไทย - Türk - Nederlands - tiếng Việt - Indonesian - עבריתView community ranking In the Top 1% of largest communities on Reddit. It means the issuer has placed a stop or hold on a transaction. Generally, chargebacks occur between a merchant and a credit card issuing bank or a. Usually a cc chargeback is used because you did not receive the product or service you paid for. I generally wait 20 days but its personal preference. rebel1031. Thirdly, a chargeback isn’t just a refund at a different level - it’s you essentially saying that the relationship between you and the merchant is incontrovertibly broken. Supplied parts (cheap crappy knockoffs) to be installed. Cash app has already taken money out of my bank account, and the buyer is neither responding to my texts nor picking up the calls. 2. Duplicate charge. Friendly fraud is now reportedly the #1 fraud attack source that merchants have to deal with. You should be able to contact customer support for your region and receive help. Vendor trying to guilt trip me into cancelling my chargeback. To prevent chargebacks from happening, you must know how chargebacks work and take steps to prevent them. It took about 3 months but they did a full refund and no they didn't ban my account. 2. For chargebacks, neither you nor PayPal has any real say in the outcome of the dispute. It has nothing to do with Shopify. My worry is that I file the chargeback, *then* they decide to schedule us for a followup. Type in the name of the merchant or the company and information regarding the payment. Unfortunately, I had a customer recently open a chargeback for two orders he had made over the course of a 7 day span that totaled $2,500. Vet your supplier first before sending any money. I ordered some goods for nearly $4k from Alibaba in June 2021 and they never arrived. Try re-opening it or appealing. I know people that were contacted by a collection agency through paypal chargebacks with a pearl shop ban. Paypal most likely wont help me and from what ive read if your account is in the negative you get sent to debt collections. i. Hey all, if a merchant attempts the delivery but it gets sent to the returns centre because the delivery failed due to incorrect address (even though i haven’t had this issue with any. This was my final option, i've tried contacting phone support, chat/email support and even Reddit messages. They can try and dispute it, but I can always find a way to win. Credit card. Most companies will ban you for a chargeback, yes. So I paid, a few days later tracking ID was provided and I was happy that it worked. 1:03. Or the merchant can tell the CC that the refund has been issued (and provide proof). I ordered some goods for nearly $4k from Alibaba in June 2021 and they never arrived. What will filing a chargeback result in? Long story short, I received expired items (~70USD) from a seller and he refused to provide me a refund even after I showed pictorial proof of the items. Alibaba response: Alibaba sided with supplier at the start of March as they said supplier now says they do i have changed my mind on requirements. Most likely, if they don't have it, they will be able to source the vape products for you. Even though the BL is a legally binding document, Alibaba is blatantly disregarding this and is arguing for the supplier that the real weight is more than the port scales say it is. Once your claim has been submitted, you can check the status of your claim in the mobile app or on your computer. I did exactly what you have done- attached the conversation we had, the delivery confirmation & the review she left me (side note: why do people communicate so extensively when they know they’re. What I mean is, when you charge it back with the bank, you have to categorize the charge back. This was under Kakao though. On aliexpress, the price of the product itself is only around $11, free shipping. Hi! So I bought 5k worthy of furniture from a seller, who promised 45-60 day time line. Upon trying to return it, the merchant said they had to pay return shipping and a 20 percent restocking fee. Thank you. I followed the instructions in the email on how to request the documents pertaining to the decision, but all I received was a statement. Far-right lawmaker Geert Wilders won the Dutch elections and said he plans. Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning. So if you file that chargeback, make sure you download a copy of any digital copies you already purchased. Federal government websites often end in . Chargeback essentially means you're accusing the company of fraud and demand your money back. My dispute period has expired, and even if it hasn't expired, and the outcome was in the seller'a favour, I would still ask the same question about chargeback :( Reply More posts you may like Update: Alibaba Warning. ago. Tried to prove it wasn’t us from our AMEX card but they don’t understand. Be ware. I really recommend you to employ an agent to do source and do quality checks in China for any of your sourcing needs. An unauthorized claim usually won't be honored more than 90 days after the transaction date but there are exceptions. " In this context, the word dispute. The payment is pending, so the seller has not been paid, it's flagged as possible fraud or stolen credit card. I know it was Chinese New Year, but on Alibaba they say they wont be available only between Feb. Not only that but a few of the charges were labeled as being sent to individuals directly with common sounding almost stereotypical Chinese names instead of businesses like "Zhou Wei" or "Hui Chang" One charge in particular was labeled as a website address for an Alibaba looking site that sells "mobile signal boosters" and was identified by. A guy we never saw before subbed to the channel and donated 60$ for 6 times. Listen. Given the strength of our balance sheet, Alibaba is well positioned to capture these opportunities. We would like to show you a description here but the site won’t allow us. I paid a ~$60 fee for using a credit card/Alibaba payment platform, so that was about $2,030 – and that. I ordered 1000😭😭My manufacturer is super nice and understanding so I’m going to try to figure it out with. A woman's weekly trip to her local Subway in College Park, Georgia, turned into a financial fiasco when she was charged $7,112. Yep, I started using Sale Samurai last month, and it has helped a lot. I've looked at the chargeback guides and not sure this is correct. Yes, geting a chargeback through your bank is almost 100% guaranteed to be in your favor. Doing a chargeback should be considered a. Understand that the client's bank have already taken the money back from Upwork, a chargeback is not "a request" - it is. Chargeback timeframes are actually 120 days from the date of the charge (at least with Visa), anything less may be a card issuer decision. 4 to Feb. ago. ago. Crypto has no chargebacks and you dont need them. Google, along with most other companies, do not take chargebacks lightly. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. i learned the hard way that youre opnening a whole can of worms by doing that. November 22, 2023 at 3:04 PM PST. Even with clear evidence it's unlikely Alibaba will issue a refund of any kind. If it is showing delivered, use that date. If they say “approved” you can safely ship as they will guarantee the transaction meaning if it results in a fraud chargeback they will reimburse you. You can keep pestering Alibaba , but in my experience unless the shipper accepts the mistake there are no refunds . With a credit card chargeback, whether or not the buyer will be responsible for returning the item is entirely up to the credit card company. So I just finished paying for my first initial payment on Alibaba. 91%) stock has been on quite a roller-coaster ride over its history. Even though I've presented a written document. Update: REFUND DENIED! The Alibaba refund claim response is below. The price is USD489 include shipping in our alibaba store . Good luck! sabrinahached • 2 yr. With these codes, EMV 3DS ensures that the chargeback liability is shifted away from the merchant and back to the. In addition to said above, it's also tecnically illegal to charge back if you received the goods. Provide the details of the bank you’re using. There is NO need for a cancellation of the chargeback at this point. So if you have interested in purchasing one, you can reach me at our Alibaba store or our staff at aliexpress store. Best Practices - Sourcing from Alibaba. Try to avoid charge backs at all costs. Make sure you have really good photos or video (depending on the type. Upwork will try and fight the chargeback on your behalf, but whether they will be successful or not will depend mainly on what reason the client gave their bank. You can asked them to or you remove the card used to charge the Klarna payment. Citi Rewards - Billing Disputes . You should have done the charge back a second time. So after years of streaming our first chargeback happened. 3. So I had 2 packages from a well-known store and 1 of them arrived within a very short time. However, if they screw you over that much, you're better off without them. The package kept getting "updates," for the next week, but stayed in the same distribution center. Now, Alibaba is brazen enough to actually offer me less than what the supplier has already agreed to refund me. In companies like these, the people who handle the returns are not the same people who handle chargebacks. Vendor claims I needed to ask for “shake head” and I cannot get a refund. In general, the charge back reasons are: Unauthorized charge. You can absolutely get banned by getting a google/apple store refund. Shopify Pay will not allow you to enable this and their fraud app is actually useless most times. Remember to: Keep it concise (no flowery language or unnecessary details). If Airbnb did not issue you a refund and you charge back, then Airbnb still believes you owe them the money that was charged back. Alibaba TA order not received for over 1 year. Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. Poor quality goods, outright scams, delivery problems, and the like are a reality, just as with all marketplaces. This includes payment type, card details, gateway, and other payment details. g. You can also turn the customer over to collections. It's between the bank or credit card company and their customer. These have different best practices from in-person transactions because more needs to be done to confirm. Reservation total $2000. Etsy will eat the cost of the charge back. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. It is a big joke. I filed a chargeback with my CC. The only recourse you have is through your credit card company and a chargeback. 8 comments. They have a Shopify plugin as well. Alibaba. Indicate whether the goods arrived or not and the sum of refund you are claiming. Main reason is people are living in fantasy world, trying to 'try' things in home, despite it's against common sense and our terms. They call the bank and say they didn’t but those. Hit File a Chargeback; Provide the transaction details; Confirm your information and finalize your request; With this done, DoNotPay can help you write a dispute letter to your bank. Klarna CS should've paused the payments on that card. One is section 75 of the consumer credit act and the other is chargeback on a Debit card payment. Alibaba files lawsuit against Alibabacoin. It’s SNAD they don’t cover. However, this morning my chargeback was denied, leaving me feeling totally robbed. Almost all platforms are vulnerable to chargebacks, because it’s not the. Be aware, regardless of if you win or lose, AirBnB policy is to cancel any credits that you have and ban you, with no appeal system. Alibaba refund possible? Hello Redditors, I have bulk ordered on Alibaba some customised items. I'm a first time buyer and bought a bunch of products worth around $4000. Even so, your chances are extremely slim as. ALIBABA SELLER TRIED TO FINESSE ME. They'll even call you if you follow the steps. ago. You could always e-mail the customer and ask why they did a chargeback and they normally give you a reply with the evidence to prove it wasn't fraud! -2. I did a chargeback because my 8yo son got some nonsensical $250 fee in an app. Now awaiting another two, I really have no hope. Yes chargebacks are bad and could get your account banned. 75 - 150 comment karma. I paid via trade assurance and opened a dispute in April 2022 which is still open. FYI Fraud Protect is only available to U. Alibaba's "Trade Assurance" is heavily biased towards the seller to the point that they're flat out disregarding any evidence I posted. alibaba. ago. 8 comments. It's safe to say they are just shipping their products from china en masse, and marking up the price 3 fold. I submitted a claim to Alibaba who essentially said we can’t be the police and make a determination. Trade assurance definitely seems to be a sham. I've found a registered as reputable and trade-assured supplier who was offering reasonably pricedand accurately described RX 5700 XT on Alibaba. ago. Now, Alibaba is brazen enough to actually offer me less than what the supplier has already agreed to refund me. Posting on X a photo of himself Sunday holding a green guest badge connected to a lanyard labeled “OpenAI,” the just-ousted CEO wrote: “first and last time i. 2 more replies. therefore can anyone on reddit help in this situation as both the supplier and Alibaba are both acting unprofessionally and basically incompetant. Please wait 3-20 business days to check the bank statement. If the dispute is valid, you will be asked to respond with your side within 5 days. However, the chargeback specifics can differ based on whether a debit, credit, or prepaid card was used for the transaction. The largest one was for $72. 9% of these chargebacks. For example, if I do the chargeback and Kickstarter then goes after the creator to get their money back, I don't want to screw him over. ACH payments are direct deposit transactions from one bank account to another — effectively a payment by check without any paperwork. g. And shippers attempted pick up twice. Online purchases are categorized as card-not-present (CNP) transactions. Goods get send to their country. I liked that method because it offered me potential fraud/chargeback coverage. Any Tips/Advice before I request a chargeback? (Canada) : r/Alibaba. They call the bank and say they didn’t but those. American Express, a leading financial institution, offers a wide range of services including credit, debit, and charge cards, complemented by various travel-related services. But now it is time to order, I can't really find a guide with good English so I thought I'd ask here as this has had Alibaba guides before, but none exactly about the payment/invoice/purchase process. Pick the item for which you wish to receive a refund in your account and decide on the type of compensation. The owners of the website are very shady. I messaged them and they said that I can just submit feedback. They provide a chargeback guarantee model. The high-profile Chinese e-commerce company's share price surged for several years following its 2014 initial. Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute with their. Etsy will dispute it. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc.